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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kaitlin Ripple

June 10, 2025

5  out of  5
rating by Kaitlin Ripple
"We've had an incredible experience with State Farm, specifically working with Alex — he’s truly a standout agent. Alex is responsive, reliable, and genuinely invested in helping his clients. He answers emails promptly (usually within the same day!) and always picks up the phone when we call — no phone tag, no waiting games. This is exactly the kind of service and attention every insurance provider should offer. We’re so grateful to have him in our corner and highly recommend him to anyone looking for an agent who truly cares."
We responded:
"Thank you for taking the time to share your thoughts! Alex is a great representative for our company and we are glad to know you’re satisfied with the service he provided. We are here to make the process of understanding and managing your insurance easy. If you ever have any questions or need assistance, we’re here to help!"
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Leslie Andrews

May 30, 2025

5  out of  5
rating by Leslie Andrews
"I have used this agency for over 30 years and have been very pleased. The customer service is stellar. In particular I have worked with Dawn. She’s been so helpful and responsive to me. I’ve had the chance to switch to other agencies and have politely declined because I love this one so much!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Thomas Cahill

May 23, 2025

5  out of  5
rating by Thomas Cahill
"I just finished up working with Alex at the Kernan State Farm Agency. I removed one vehicle and added a new one. It took Alex two hours to complete and would have been sooner had I had all of the documentation at hand. Alex was on top of this from start to finish. I also have other policies with Alex and he has assisted in bundling and saving me $$$. Highly recommended agency!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rafael Venturini

May 22, 2025

5  out of  5
rating by Rafael Venturini
"Alex Shoemaker is my insurance agent. Alex is great, he is very attentive to details, picks up the phone in which nowadays is very hard to find people that does that, every time I call him, responds quickly to emails and most importantly, Alex became a friend. Thank you Alex for all of your support and dedication on my account."
We responded:
"Thank you for your 5-star review! We so appreciate your kind words about Alex. Our office continuously strives to provide outstanding service to all our customers. We appreciate your confidence in us! "
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Justin Alves

May 14, 2025

5  out of  5
rating by Justin Alves
"I worked with Matt Shoemaker through this office and he was extremely helpful getting all of the information I needed whether it was car insurance, adding policies, or homeowners insurance he was always quick to provide appropriate information and help me get everything in order. I can't thank him enough and couldn't recommend a better person to help with any insurance needs. Thanks, Matt!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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John Smith

April 10, 2025

5  out of  5
rating by John Smith
"I have had more interaction with Alex from this office in the last week than I have had with my Allstate agent in the last 10 years."
We responded:
"Thank you for your review John. We are delighted to know you had a great experience with Alex. We are thrilled you chose our agency to work with to secure all your insurance needs. We have a large, dedicated staff and we are always here to help you!"
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E Walker

February 15, 2025

1  out of  5
rating by E Walker
"Have been a customer for almost 20 years. Lately biannual increases are outrageous on car and homeowner insurance. Rarely drive my car as I am retired and no longer working. It is an older car. First went up over $30 a month. Six months later up over another $20 a month. Guess its a way of telling me to find another agent."
We responded:
"First of all, thank you for being such a loyal customer. We appreciate you! As for the recent NYS rate changes, we are sorry for the frustration they are causing you. We would love the opportunity to review your individual needs directly to see if our office can help you save some money. If you would be interested in this review, please just call us at your convenience. We will make ourselves available to review your account in detail. "
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Dianna Culp

November 30, 2023

5  out of  5
rating by Dianna Culp
"Had some very crazy stuff going on, and Theresa went above and beyond to resolve a few problems. Thanks for everything! Give that girl a raise!"
We responded:
"Thank you Dianna! Glad I could help you and appreciate you selecting my office to service your insurance needs. "
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Nadia Owen

August 23, 2023

5  out of  5
rating by Nadia Owen
"Alex and Maria were very friendly, and even after just a few calls they already knew me by name. I didn't have to repeat my situation multiple times and Alex did whatever he could to get me the best rate possible, which ended up being about half of the quotes I got from 3 other companies."
We responded:
"Thank you Nadia. So happy we were able to help you save money on your insurance. Maria and Alex are a great team! Welcome to the agency. We appreciate having you as a policyholder!"
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amy Buckland

May 5, 2023

5  out of  5
rating by amy Buckland
"Best service I've ever had with an insurance company ☺️"
We responded:
"You made our day Amy!! We strive to hear those words on a daily basis and so glad we are doing the things that make that happen. We appreciate you! "
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Karen Tinsmon

August 16, 2022

5  out of  5
rating by Karen Tinsmon
"Dawn at the Kernan Agency has always been friendly, prompt and informative. I never have to re-explain who I am or my situation when I call- she instantly retrieves my records and helps me on the spot. Thank you!"
We responded:
"Thank you Karen for you kind words regarding Dawn. She is outstanding and we are so fortunate to have her on our team. Thank you for allowing us to service your insurance needs. We appreciate you!"
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Nick Ferrante

April 23, 2022

5  out of  5
rating by Nick Ferrante
"I’ve been with the Kernan Agency since the very first car I’ve owned and at this point they’re practically family! Everyone at the office is always extremely personable, helpful & knowledgeable!"
We responded:
"Thanks Nick. We enjoy servicing your family and appreciate the kind words!"
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Emily Bianchi

April 22, 2022

5  out of  5
rating by Emily Bianchi
"The Kernan Agency always goes above and beyond to help you bundle and save. I have many policies through them and I have the lowest price I could find! Calling to talk to someone or ask a quick question is always easy, they answer immediately, and everyone is extremely friendly and helpful. Highly recommend The Kernan Agency of State Farm!!"
We responded:
"Thanks Emmi..so appreciate you!"
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Robyn Cox

April 21, 2022

5  out of  5
rating by Robyn Cox
"Would not go to another agency!! Theresa has taken care of my whole family, it such a comfort to know you going to the best!!"
We responded:
"Thank you Ms. Robyn!!"
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MaryClare St Croix

April 21, 2022

5  out of  5
rating by MaryClare St Croix
"Theresa and her team are great to work with, definitely recommend!"
We responded:
"HI MC. Thanks for the kind words. We appreciate you!"
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Billy Kernan

April 21, 2022

5  out of  5
rating by Billy Kernan
"Great service and communication. Wouldn’t go anywhere else!!"
We responded:
"Thanks Billy. Enjoy working with you!"
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Adam Saks

April 21, 2022

5  out of  5
rating by Adam Saks
"This agency is top notch! Great customer service. Good communication and very knowledgeable. Easy to work with and friendly! Always willing to help"
We responded:
"Thanks Adam!!"
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Laura S

April 21, 2022

5  out of  5
rating by Laura S
"Very helpful friendly staff that make insurance understandable and simple. 😊"
We responded:
"Thank you Ms. Laura. Always a pleasure working with you!"
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Alyson Pignato

April 21, 2022

5  out of  5
rating by Alyson Pignato
"Very competitive pricing and knowledgeable representatives who always respond immediately. Couldn’t be happier with this agency and State Farm!"
We responded:
"HI Alyson, we are glad we can always meet your needs. We appreciate you!"
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Patrick Hynes

April 14, 2022

5  out of  5
rating by Patrick Hynes
"Working with this branch has been a dream! Just set up a car with insurance through them and Matt was great to work with. Made the process extremely easy."
We responded:
"Thank you Patrick! We appreciate you!"
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Brandon Costanzo

April 14, 2022

5  out of  5
rating by Brandon Costanzo
"I had an incredible experience with one of the reps in Theresa’s office Alex. He saved my wife and I a good chunk of change on our home and auto insurance. I highly highly recommend reaching out and see if they can save you money!"
We responded:
"Thank you Brandon. I agree with your comments on Alex. He is a great addition to our team and we are fortunate to have him!"
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Samuel Lopez

April 14, 2022

5  out of  5
rating by Samuel Lopez
"Streamlined and professional service that is always a pleasure to work with. All queries were handled in a timely and efficient manner. Highly recommend for all of your insurance needs. Thanks Theresa!"
We responded:
"Thanks Sam! We so appreciate you sharing our name with your friends and family."
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michael statt

March 25, 2022

5  out of  5
rating by michael statt
"Good people, good service"
We responded:
"Thanks Mike. We appreciate you!"
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Julie Steel

March 22, 2022

5  out of  5
rating by Julie Steel
"Dawn has been great to work with throughout the years. I have made many changes to my auto, home, and life insurance policies and she is always there to help me through the process step by step. The rates are fair and the communication is positive and informative. I highly recommend working with this group and with Dawn."
We responded:
"Thank you Julie. Dawn is awesome and we are lucky to have her as part of our team!"
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John Papas

March 22, 2022

5  out of  5
rating by John Papas
"Prior to making the switch to the Theresa Kernan – State Farm branch, we came from a place where we were “always in good hands.” Hands can only carry so much, here we are supported by a whole family dedicated to holding us up during tough times. Ever seen an org chart? It starts from the Top-Down. That’s what makes this branch special. Mother Theresa has just been an unbelievable expert in this field for many, many years. More than I have been alive for. She has gone above and beyond for me and family members for every insurance need. Even the little things, when a windshield crack would occur, who do I call? You bet. Mother T. As I have gotten older and wiser and learned more about Insurance, I would contact the branch and get connected with son, Alex. Alex has just been outstanding in the Insurance game. What’s faster than an email reply? A text. Alex is just a quick text away for any Insurance questions or concerns. My family and I thank the Theresa Kernan – State Farm branch for the amount of time, love and support they put in that makes us feel a part of their family. I highly recommend reaching out to this branch and making the insurance changes that you need. Theresa’s team will take great care of you as if you are one of their own!"
We responded:
"Thank you so much Johnny!!!"